Refund policy
Return & Refund Policy
We want you to feel confident ordering from Juicebox Calendars. If something is not right with your order, we will do our best to make it right.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your calendar must be unused, unwritten in, unaltered, and returned in the same condition in which it was received.
Because Juicebox Calendars are designed to become personal keepsakes, calendars that have been written on, torn, personalized, damaged after delivery, or otherwise used cannot be returned.
To start a return, contact help@juiceboxcalendars.com with your order number and reason for the return.
Do not send a return without contacting us first. Approved returns will receive return instructions and the appropriate return address.
Return Shipping
For standard returns based on preference or change of mind, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
There is no restocking fee.
If your order arrived damaged, defective, or incorrect, Juicebox Calendars will cover the cost of resolving the issue.
Damaged, Defective, or Incorrect Orders
Every Juicebox Calendar is intended to arrive in beautiful condition.
If your order arrives damaged, defective, or you receive the wrong product, contact help@juiceboxcalendars.com as soon as possible and include:
• Your order number
• A brief description of the issue
• Photos showing the product and packaging, when applicable
We will review the issue and determine the appropriate replacement, refund, or other resolution.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds are issued to the original payment method.
After we issue the refund, your bank or card provider may require additional processing time before the funds appear in your account.
If more than 10 business days have passed since we confirmed your refund and you have not received it, contact help@juiceboxcalendars.com.
Order Cancellations
If you need to cancel an order, contact help@juiceboxcalendars.com as soon as possible.
Orders may be canceled if they have not yet entered fulfillment. Once an order has been processed or shipped, it can no longer be canceled and will be subject to our standard return policy.
Preorders
Preorders may be canceled before they enter fulfillment.
Once a preorder has been processed or shipped, our standard return and refund policy applies.
Estimated preorder shipping dates are estimates and may change due to production, freight, or fulfillment circumstances. If a significant delay occurs, we will communicate updated information to affected customers.
Sale and Promotional Items
Unless specifically marked Final Sale, eligible sale and promotional items follow the same return policy described above.
Items explicitly identified as Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.
Exchanges
We do not currently offer direct exchanges.
If you would like a different calendar design, contact help@juiceboxcalendars.com. If your item is eligible for return, we can help you complete the return and place a new order.
Questions
Questions about returns, refunds, damaged orders, or cancellations can be sent to:
Juicebox Calendars reserves the right to decline returns that do not meet the requirements of this policy.
Nothing in this policy limits any rights available to you under applicable consumer protection laws.