Shipping policy
Shipping Policy
We want every Juicebox Calendars order to arrive safely, clearly, and with as little friction as possible.
Order Processing
Orders are typically processed within 1 to 3 business days after payment is successfully completed.
Orders placed on weekends or holidays will begin processing on the next business day.
During launches, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.
Shipping Rates
Shipping charges are calculated and displayed at checkout before payment is completed.
We do not currently offer free shipping unless specifically stated as part of a promotion.
Shipping Destinations
We currently ship to eligible addresses within the United States.
Available shipping destinations may change as Juicebox Calendars expands.
Estimated Delivery Times
Delivery estimates shown at checkout are provided by the shipping carrier and are not guaranteed.
Actual delivery times may vary due to:
• Carrier delays
• Weather
• Holidays
• High shipping volume
• Address issues
• Regional service disruptions
• Other circumstances outside our reasonable control
Processing time is separate from carrier transit time.
Preorders
Some Juicebox Calendars products may be available for preorder before inventory is ready for immediate shipment.
Estimated preorder shipping dates are provided in good faith but may change due to production, freight, customs, or fulfillment circumstances.
If a meaningful delay affects your preorder, we will provide updated information when available.
Order Tracking
When tracking is available, customers will receive shipping confirmation and tracking information after the order has been fulfilled.
Tracking information may take time to update after a shipping label is created.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact help@juiceboxcalendars.com as soon as possible.
We will do our best to make changes before fulfillment, but we cannot guarantee that an address can be updated once an order has entered processing or has shipped.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
Lost Packages
If tracking shows that your package has not arrived within the expected delivery window, contact help@juiceboxcalendars.com with your order number.
We may ask you to allow additional time for carrier delays or to complete any required carrier investigation before a replacement or refund decision is made.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, first check:
• Around the delivery location
• With household members
• With neighbors
• With your building office or mailroom, if applicable
• With the shipping carrier
If the package still cannot be located, contact help@juiceboxcalendars.com.
We will review the situation and assist where reasonably possible, but Juicebox Calendars is not automatically responsible for packages confirmed as delivered by the carrier.
Damaged Orders
If your order arrives damaged, contact help@juiceboxcalendars.com as soon as possible.
Include:
• Your order number
• A description of the damage
• Photos of the product
• Photos of the shipping packaging when available
We will review the issue and determine the appropriate replacement, refund, or other resolution.
Returned to Sender
Orders returned to Juicebox Calendars because of an incorrect address, refused delivery, or unsuccessful delivery may require additional shipping charges before being resent.
If an order is returned to us, we will contact you when possible to determine the next step.
Shipping Delays
Once an order has been transferred to the shipping carrier, some delivery conditions are outside our direct control.
We are not responsible for delays caused by carriers, severe weather, natural events, service interruptions, or other circumstances beyond our reasonable control.
We will still assist customers when a shipment appears unusually delayed or requires investigation.
Contact
Questions about shipping, tracking, delivery, or damaged packages can be sent to: